Details.
The L3 Support Engineer is the deep technical investigation specialist within the support organisation, focused on permanently eliminating the root causes of recurring support issues. Duties include investigating complex escalations involving payroll calculation failures, compliance regulation errors, integration discrepancies and product defects; performing root cause analysis; assessing configuration, compliance, product and infrastructure issues; validating deployment changelogs and conducting post-deployment checks; coordinating fixes with Product, Engineering, Compliance and Configuration teams; documenting findings for the knowledge base and AI training data; maintaining a root cause register; and providing L3 on-call coverage for P1 emergencies. The role operates primarily during core business hours, 09:00 to 18:00 CET. Required competencies include root cause analysis, knowledge of gross-to-net payroll calculations and statutory compliance, the ability to analyse logs, database queries, API payloads and interface files, strong technical writing, cross-team collaboration, dev task creation, CI/CD awareness and deployment impact analysis. Applicants should have a bachelor's degree in a relevant technical field or equivalent experience, at least three years in L3 or Tier 3 technical support, application engineering or payroll system implementation, and deep experience in payroll compliance, HCM configuration or integration engineering. Multi-country payroll experience is highly preferred. The position is permanent and covers APAC and EMEA.