Details.
Permanent, global remote individual contributor role within Mercans' Global Operations PEO/EOR department. Responsible for managing and delivering Employer of Record services, including account management, client onboarding readiness, employment lifecycle management, employment contracts, immigration procedures, statutory and benefits enrolment, HR Blizz setup and training, client and employee relationship management, financial controls, payroll and tax reconciliations, payslips, compliance, data protection and risk management. The role requires prior business-to-business support or client management experience, clear oral and written communication, sound judgement, the ability to work under pressure in a cross-functional environment, rapport-building, attention to detail, collaboration, prioritisation and time management. Applicants should have 4 or more years of experience in a PEO/EOR, HR or related role, preferably with exposure to HR practices. The role also includes maintaining EOR documentation for assigned countries using AI, ML and automation, with targets covering client retention, customer and employee satisfaction, escalations and service level agreements.