Details.
Two-day seminar for employees with intensive customer contact, covering customer orientation, customer communication, service attitude, customer types, complaint management, sustainable customer relationships, digital media tools, customer value and win-win strategies. Includes working documents, certificate of participation, lunch and coffee breaks. The seminar is limited to no more than 9 participants. Fee: 1,200.00 EUR excluding VAT or 1,428.00 EUR including VAT.