Details.
Serve as a key point of contact for policyholders by responding to calls and emails, supporting retention and annual policy reviews, processing policy transactions, handling billing issues and payment arrangements, cross-selling insurance solutions, assisting with rewrites and remarkets, processing personal lines excess and surplus policy renewals, and collecting agency bill payments. The role is available in-office in Boston, Massachusetts, or fully remote for candidates living in Massachusetts, Connecticut, Florida, New Hampshire, North Carolina, Pennsylvania, or Rhode Island. An associate degree or equivalent training or work experience, customer service experience, personal lines auto and home insurance experience, and an active Property and Casualty license are required.
