Details.
Join Quincy Mutual's dynamic and fast-paced Customer Service team at a Property and Casualty Insurer. The role develops relationships with customers and agents through positive, effective, and diplomatic communication. Responsibilities include handling high-pressure and time-sensitive calls, explaining billing, claims, underwriting procedures and payment plans, researching billing issues, assisting agents with quoting issues, initiating account changes and corrections, identifying potential issues, and resolving problems using company guidelines. A 4-year degree is preferred, along with at least 2 years of experience using MS Office. Prior customer service experience is preferred. The company provides on-the-job training and a fully funded Tuition Reimbursement program. Initial training is onsite, followed by an option for a hybrid schedule with in-office days on Tuesdays and Thursdays and a third day discussed with the manager. Salary range is $47,500 to $50,000 per year.