Details.
Support Belgian and Dutch customers throughout their customer journey in a fast-paced, innovative environment. Duties include answering incoming calls and customer emails, resolving queries and escalating technical issues, explaining the Bank's products and services, following up on customer instructions including payments, trade placements, investment portfolio transfers, and account openings and closures, and supporting marketing campaigns focused on savings and wealth products. Native French and/or Dutch is required. Excellent verbal and written communication skills in English are a plus, and previous customer service experience is considered an asset. Shift hours are between 9 am and 8 pm, with a hybrid working model. The role offers the opportunity to gain a professional certificate in Bank Mediation, alongside internal and external training, study leave, career growth opportunities, insurance, a discretionary performance bonus, relocation support, home working, and other staff benefits.
