Details.
Students are introduced to the origins of 5WHYS, its use in Toyota and the ideas of Nobel prize winner Daniel Kahneman that explain reasons behind the tremendous power of 5WHYS. Learn to identify unresolved issues, create a logical 5WHYS, test its flow, understand the importance of evidence, evaluate side effects and assign actions. Numerous case studies are included, and RCA2GO software is used throughout the training. Workshop and online formats are available, both lasting half a day.