Details.
The move will commence within the agreed one-hour arrival window confirmed in writing. If the Company is solely responsible for arriving later than that window, the customer is entitled to a refund equivalent to the booked service hourly rate multiplied by the verified delay beyond the window, capped at one hour's value. The guarantee excludes delays caused by staff cancellations, illness, absenteeism, traffic, road closures, mechanical breakdowns, weather, customer inaccessibility or unpreparedness, inaccurate booking information, or late payment. Jobs must be paid in full, and written claims must be submitted to Head Office for review.