Details.
Basic IT Operations-as-a-Service tier with 8x5 service desk, email and portal intake, P1 response within 4 hours during service hours, JML execution to approved standards, Intune baseline and compliance, MFA with baseline Conditional Access, admin separation, EOP baseline, automated operating system and third-party patch management, quarterly vulnerability snapshots, endpoint and service-health monitoring, security alert forwarding, 8x5 triage with tickets, logged changes, pre-flight checks, baseline drift flagging, quarterly operations review and retained operations logs. Backup oversight and scheduled disaster recovery tests are not included. CHF 125 per user per month, up to 5 devices per user. Prices exclude VAT and may vary with scope, user count, licence editions and bundled Leadership plus MSP discounts.
