Details.
Provide a high-quality hospitality service at 7 Bedford Square, London WC1B 3RA, acting as the first point of contact for staff, students, applicants and external visitors. Duties include reception and telephone cover, maintaining visitor and call handling systems, managing email inboxes, post, parcels and stationery, coordinating room bookings and catering orders, supporting meetings and events, training reception support staff, and identifying improvements to hospitality service delivery. The role requires a Level 3 or above qualification, experience in a front of house or hospitality setting, customer service experience, computer literacy including Microsoft Office, SharePoint and Microsoft Teams, excellent communication and organisational skills, and the ability to work independently and collaboratively. A welcoming, hospitable and compassionate attitude, reliability, punctuality, adaptability, attention to detail and commitment to the Institute's values are also required. Experience in student support in a higher education setting, use of Canva, and basic data analytics and reporting are desirable. The role is office-based, 40 hours per week, Monday to Friday from 08:30 to 17:00, with occasional weekend or evening work by agreement. Salary is Grade 1, £24,780 to £35,280, with 25 days' holiday plus public holidays and a contributory pension scheme.