Details.
Join Archa's Customer Success & Operations Team in Melbourne. This role is suitable for a new graduate interested in the start-up and fintech space, with no specific experience required. You will onboard customers, support account management and general enquiries, deliver customer service through digital and phone channels, resolve customer issues, escalate feature requests, improve operational processes, and contribute to technical solutions. Archa is looking for passionate candidates who can build relationships quickly, communicate clearly by phone and email, manage competing priorities, learn different platforms and systems, work resourcefully, and adapt in a fast-growing startup. Experience in customer support or service industry roles is preferred.