Details.
AFGO is seeking an energetic and assertive individual for an HVAC Service Coordinator and Customer Service position in the NYC Metropolitan Area. The role requires strong organizational skills, attention to detail, and exceptional verbal and written communication with clients, coworkers, suppliers and subcontractors. Responsibilities include scheduling preventive maintenance and quoted repair appointments, providing technician response, diagnosis and resolution updates, conducting follow-up correspondence to ensure client satisfaction, and assisting with technician workload scheduling and coordination. Previous business-to-business customer service experience is ideal. Microsoft Office is required, while knowledge of Microsoft Dynamics for Field Service, ServiceChannel and FM Pilot is preferred. Salary is commensurate with experience. Benefits include medical and 401K.