Details.
Eventcube is seeking a motivated candidate to join its support team and help deliver high quality products and services. Responsibilities include managing the day-to-day client support desk, understanding and explaining the Eventcube platform, responding to and triaging client requests, replicating and logging reported issues, creating project tracking tickets, helping clients resolve system questions, and writing and maintaining knowledge base articles. The role also involves supporting end customers, building relationships with store owners, maintaining support macros, reviewing Zendesk analytics, reporting on support tickets, and suggesting improvements to the support system. Training is provided. The ideal candidate has at least one year of experience in a support, sales or customer service role, excellent communication and timekeeping, the ability to self-manage time and priorities, and the ability to quickly learn products and solutions. Experience with Intercom, Zendesk or Monday is advantageous. Benefits include remote working with optional East London office or hybrid working, 28 days' holiday, an annual performance-based bonus, a MacBook Pro or equivalent hardware budget, full training and an annual training budget, pension, selected event travel opportunities, and regular management reviews.