Details.
Join Cobweb Support at the company's Head Office in Fareham, providing technical support for Microsoft Office 365 and cloud services customers. The role involves managing support tickets within agreed service levels and KPIs, providing reactive and proactive telephone, email and remote desktop support, troubleshooting incidents, processing licence orders, managing service requests and escalations, maintaining customer data, creating knowledge base content, and delivering excellent customer communications. This full-time role follows a core hours rotating shift pattern and may require travel to client sites, industry or company events, or other company offices. The role requires an own car and valid driving licence, relevant IT qualifications or experience, GCSE Maths and English at minimum level 4 or grades A to C, an interest in IT, technical troubleshooting ability, strong communication, organisational and customer service skills, knowledge of IT concepts and architectures, experience with recent Microsoft operating systems, and ownership of issues through to resolution.