Details.
Join Fladgate's high performing and welcoming BD & Marketing team in London. The role involves leading the launch of a new firm-wide CRM approach, managing the Interaction+ Hybrid CRM system and Vuture email marketing platform, maintaining CRM data quality, implementing CRM policies and procedures, managing supplier relationships, responding to business queries, delivering GDPR-compliant onboarding and preference management, training colleagues and fee earners, supporting reporting and analytics, recommending CRM tools and processes, championing system adoption, and acting as the CRM subject matter expert. Candidates should have 4 or more years of CRM-related experience, including experience in a law firm environment, extensive experience using Interaction+ Hybrid, excellent organisational and data analytics skills, strong attention to detail, project management experience, the ability to work autonomously and to deadlines, and confidence training colleagues including senior staff. Experience with IQ, Vuture and Cirrom, and embedding a new CRM approach or system, would be advantageous. The position is permanent and based in London.