Details.
Cobweb Solutions is seeking an experienced, delivery-focused Operations Manager to oversee the effective day-to-day delivery of Support and Managed Services operations. The role manages end-to-end service flow across Support, Managed Services, Onboarding and Professional Services, ensuring clean handovers, reliable delivery, SLA achievement, service quality and effective escalation. Responsibilities include operational planning and prioritisation, people leadership, reporting, risk and issue management, compliance, continuous improvement, and the practical use of AI and automation to reduce manual effort and improve service quality. The ideal candidate will have experience in operational management within a managed services, IT services or technology-led environment, including managing direct reports, driving improvements, balancing operational priorities and coordinating delivery across multiple teams. Experience with a recognised commercial CRM is required. Experience in a Microsoft-focused MSP or cloud services organisation, IT service management or quality standards, automation or AI-enabled improvements, audits and compliance is desirable. This is a full-time position based in the UK, with occasional travel to customer sites, industry and company events, including occasional international travel. Hybrid working is offered, typically four days in the office and one day working from home.