A Microsoft-aligned Frontier Center of Excellence delivery model built to run AI as an operating capability rather than a series of pilots. RSM helps clients identify and sequence high-value initiatives, validate feasibility before investing heavily, move proofs of value into production, maintain governance, ownership and value tracking, and refresh the roadmap as results and readiness evolve.

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Free HCM consultation

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Microsoft Dynamics 365 Customer Service

Empower your team to exceed customer expectations with Microsoft Dynamics 365 Customer Service, an intelligent, omnichannel platform that integrates seamlessly with existing Microsoft tools. Features include omnichannel engagement across voice, chat, email and social media; AI automation with smart routing and virtual agents; built-in analytics; integration with Teams, Outlook and Azure; and secure, flexible implementations tailored to growing businesses and global enterprises. RSM helps implement Dynamics 365 using the Success by Design framework.

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Economic fallout from the pandemic and civil unrest have placed an uneasy spotlight on the disparity in employment opportunities in the U.S.

Business and professional services