Details.
Empower your team to exceed customer expectations with Microsoft Dynamics 365 Customer Service, an intelligent, omnichannel platform that integrates seamlessly with existing Microsoft tools. Features include omnichannel engagement across voice, chat, email and social media; AI automation with smart routing and virtual agents; built-in analytics; integration with Teams, Outlook and Azure; and secure, flexible implementations tailored to growing businesses and global enterprises. RSM helps implement Dynamics 365 using the Success by Design framework.