A self-coaching approach over several weeks, with a succession of 15-minute activities a day to help employees think spontaneously as a customer. The course can be customized to suit the business and organisation and includes online training courses, the definition of an individual roadmap and analysis of progress, and a micro-changing approach to modify people’s beliefs and values, directly inspired by research into transformation strategies. The objective is to modify attitudes to transform practices.

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Impactful conference

A conference offering in-depth discussion of the links between satisfaction, loyalty, profit and the central role of customer culture. The format and content are defined according to objectives. The conference is illustrated by real-life examples and includes sharing with the audience. Content and format can be customized, with discussions structured around positive and negative experiences.

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Customer Fresk

An educational game designed to make teams aware of the concepts that make up the customer value chain in an organisation. It helps align teams on customer culture, foster genuine awareness of its importance, and onboard teams effectively. The game includes making the fresk and a collective restitution with presentation of the ideal fresk. It can be used for one-off events such as CX Days, CX Week, seminars, or company conventions, a gradual rollout through training internal ambassadors, or strategic integration into a customer-centric transformation mission.

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Hours and details

The Customer Fresk is a game designed to raise team awareness of the concepts that make up the customer value chain within an organization.

Management consultant
Office
Business and professional services