Details.
An educational game designed to make teams aware of the concepts that make up the customer value chain in an organisation. It helps align teams on customer culture, foster genuine awareness of its importance, and onboard teams effectively. The game includes making the fresk and a collective restitution with presentation of the ideal fresk. It can be used for one-off events such as CX Days, CX Week, seminars, or company conventions, a gradual rollout through training internal ambassadors, or strategic integration into a customer-centric transformation mission.