Details.
A valuable foundation course for new salespeople, covering the psychology and principles of selling, creating positive first impressions, building trust and rapport, uncovering customer needs, listening skills, selling benefits, identifying buying signals, handling objections, closing the sale, appointment making, final paperwork and action planning. Delegate numbers are limited to no more than six. Courses run from 9.30 to 17.30, with lunch and refreshments provided, and each delegate receives a comprehensive training workbook. Open courses are trained in Central London at the St Giles Hotel.