Details.
Oversee customer feedback survey programmes, including their design, implementation, analysis, interpretation and dissemination. Lead survey development, collaborate with cross-functional teams, analyse data, create dashboards and visualisations, present findings to senior stakeholders, and provide training and guidance on survey methodologies. Ensure compliance with ethical standards, data privacy regulations and organisational policies, monitor survey performance, and improve survey processes. Applicants must be Singaporeans or Singapore permanent residents and hold a master's degree in a relevant field. Advanced MS Office skills, strong written and spoken English, attention to detail, organisational and time management skills, and strong communication and coordination skills are required. Prior research or laboratory experience is required. Familiarity with peer review in academic publishing is preferred, while experience in scholarly publishing and previous editorial experience are advantageous. Fresh graduates are welcome to apply. MDPI offers a flexible and supportive work environment.