Details.
Tier 1 technical support role in an in-office environment with an emphasis on growth and opportunity. Responsibilities include maintaining databases, processing outgoing priority documents, creating account access for new hires, ordering office supplies and snacks, maintaining inventory, managing computer-related vendor relationships, troubleshooting printers and office equipment, opening and closing IT help desk tickets, assisting with computer setup, and performing additional duties as directed by the Operations Coordinator. Qualifications include analytical and problem-solving skills, strong written and verbal communication, the ability to communicate and document escalated IT issues, flexibility when priorities shift, and bilingual English and Spanish proficiency.