Details.
Serviva GmbH is looking for a committed and communicative support employee to work at the interface between IP law, software and services. Responsibilities include serving as the first point of contact for technical and application-related customer questions, supporting customers with daily business and special software challenges, analysing and solving problems with internal and external support teams, participating in customer training, and documenting support cases. Development opportunities include implementing updates and customisations, supporting new software implementations, and managing software implementation projects. The role requires comparable professional experience, initial support experience with IT affinity, strong customer communication skills, a structured and solution-oriented approach, willingness to learn, and very good written and spoken German with good English. Basic IP knowledge is an advantage. The position offers comprehensive product training, continuous development, a friendly team with flat hierarchies, flexible working hours, partial home working after onboarding, and training opportunities.
