Details.
Support customers, maintain customer systems and their content, and communicate with and support customers. Responsibilities include first and second level support by telephone and remote connections, key account management, case-by-case data entry, system configuration and report creation, and installation and maintenance of IP management systems. Extensive experience using IP management products is required. Experience with Patricia is an advantage, while a degree or completed specialised training is advantageous but not required. The role requires accuracy, independence, a results-oriented approach, teamwork, reliability, resilience, quick understanding of software systems, and good German and English skills. Serviva offers a dynamic working environment, professional and personal development, comprehensive induction training, further training, and the possibility of working from home after successful induction. The position can be based in Berlin, Munich or Stuttgart.