Details.
Join Lovebrain in supporting students' financial journeys, ensuring seamless payment processes and helping them continue their cognitive training. The role includes managing and recovering paused or failed payments, resolving overdue accounts, responding to financial queries, assisting with payment upgrades and amendments, handling cancellation requests, and offering tailored retention solutions. Applicants should have exceptional written and verbal communication skills, a basic understanding of payment systems and financial management, customer-facing experience ideally in education, training or subscription services, and experience in upselling, retention or resolving payment concerns. The role suits someone highly organised, proactive, resourceful, empathetic and patient. Lovebrain offers pay of £30,000 to £50,000 dependent on experience, performance-based incentives, a supportive environment and the opportunity to make a meaningful impact on students' lives.