Details.
Lead the day-to-day performance of a 25-person visitor experience team across the Conservatory of Flowers, Japanese Tea Garden, and San Francisco Botanical Garden. Responsibilities include staffing and scheduling, service standards, admissions revenue forecasting and tracking, operational continuity, team recruitment and development, visitor inquiry workflows, ticketing POS and CRM systems, public-facing signage and website coordination, and serving as the primary operational liaison with the San Francisco Recreation & Parks Department. The role requires 4+ years of progressive customer experience or operations leadership in location-based entertainment, experiential retail, family entertainment, or a similar attraction-based environment, along with financial discipline, business acumen, strong communication skills, analytical ability, and a commitment to visitor experience, the Gardens' mission, and Justice, Equity, Diversity, and Inclusion. This is a full-time, onsite, physically active role working Wednesday through Sunday or Thursday through Monday, including select evenings, holidays, and weekends. Compensation is $90,000 to $99,000, with benefits.