Details.
Lead the day-to-day performance of a 25-person visitor experience team across the Conservatory of Flowers, Japanese Tea Garden, and San Francisco Botanical Garden. Responsibilities include staffing and scheduling, service standards, admissions revenue forecasting and tracking, operational continuity, team recruitment and development, visitor inquiry workflows, ticketing POS and CRM systems, public-facing signage and website coordination, and serving as the primary operational liaison with the San Francisco Recreation and Parks Department on visitor services, ticket pricing, amenities, safety, and accessibility. The role requires 4 or more years of progressive customer experience or operations leadership in location-based entertainment, experiential retail, family entertainment, or similar attraction-based environments, along with financial discipline, business acumen, strong communication skills, analytical ability, sound judgment, and a commitment to equity and the Gardens' mission. Experience with ticketing POS systems, PatronManager, workforce management tools, Microsoft Office, Asana, or a related bachelor's degree is preferred. This physically active, indoor-outdoor role works across three garden sites in varying weather conditions and requires onsite presence Wednesday through Sunday or Thursday through Monday, including select evenings, holidays, and weekends.