Details.
Provide first point of contact support to clients, ensuring their IT infrastructure and systems remain operational. Proactively identify, investigate and resolve technical incidents and problems, restore service and manage incidents through to resolution. The role combines ongoing proactive monitoring and maintenance with business-as-usual support. Requirements include a basic understanding of IT terminology, Windows Server and Workstation products, networking technologies, Windows desktop operating systems, wireless networks, Microsoft Office and Microsoft 365. Experience with Unifi or Ubiquiti is advantageous. The role also requires a willingness to learn and work as part of a team, an excellent telephone manner, friendly customer service skills, attention to detail, logical problem solving, punctuality and flexibility. Benefits after the probationary period include subsidised health and dental care, an Employee Assistance Programme, life assurance, a Sodexo discount platform, office refreshments, a 5% company pension contribution, generous holiday entitlement, a birthday day off, half-price internet connectivity, the Ride2Work scheme, department incentives and a volunteer day scheme.