Details.
Lead the front office team in delivering exceptional guest experiences at THE 1O1 Jakarta Sedayu Darmawangsa. Oversee front desk operations, check-in and check-out, team training, VIP guest relations, escalated guest concerns, coordination with housekeeping, F&B and engineering, occupancy and room assignments, revenue management targets, and daily operational reports. Requirements include a minimum of 3 years of experience in a Front Office leadership role, a degree in Hospitality Management or equivalent, fluency in English and Bahasa Indonesia, proficiency in Opera PMS or similar hotel management systems, and exceptional communication and problem-solving skills. The role offers a competitive salary and performance bonuses, complimentary stays across PHM Hotels properties, career development and cross-property transfer opportunities, health insurance, and wellness programs.