Details.
Support VIP clients who own hotels and villas during working hours through WhatsApp and CRM, promptly handle questions, requests and complaints, communicate with property owners and managers, provide information and news support, launch new facilities with other departments, improve customer service, resolve conflicts, increase customer loyalty and consistently exceed expectations. The role requires English knowledge, strong written and oral communication in Russian and English, customer orientation, responsibility, multitasking, attention to detail, organizational and time management skills, adaptability to new systems and programs, and experience with Channel Manager, project management software or OTAs is welcome. The company offers work with VIP clients, a professional team with mentoring, advertising, legal and informational support, performance-related income growth, trips to training and conferences, rapid career growth and corporate bonuses.