Details.
Provide assistance services by phone to Japanese credit card members, overseas travel insurance policyholders, and travelers from Japanese travel agencies. Duties include providing travel information, resolving travel-related problems, arranging emergency help after accidents, and some counter service. Communicate in English with hotels, airlines, restaurants, hospitals, and other relevant organizations on behalf of customers. Japanese reading and writing skills, English conversation and reading and writing skills, US work authorization, basic computer skills including Word and Excel, and hospitality-oriented service skills are required. The role supports customers calling from around the world and offers health insurance, 401K, paid vacation and sick leave, parking reimbursement, and limited transportation reimbursement. Medical knowledge may qualify applicants for assistance work involving emergency transportation and hospitalization.