Details.
Provide assistance services for Japanese credit card members, overseas travel insurance policyholders, and travelers visiting from Japan, including travel information, help resolving problems during trips, and emergency assistance after accidents. The role requires Japanese reading and writing skills and the ability to communicate in English with hotels, airlines, restaurants, hospitals, and other relevant organizations on behalf of customers. Applicants must be authorized to work in the United States, be comfortable with basic computer operations such as Word and Excel, speak clear Japanese, have hospitality service skills, and be able to communicate in both Japanese and English. This full-time, long-term position is based in Waikiki, Oahu, with five working days per week and hours from 10:00 to 18:45. Visa support is negotiable. The company welcomes people who value customer gratitude and are motivated by thanks such as 'thank you' and 'you helped me'.