Details.
The Other Palace is looking for a motivated and enthusiastic Box Office Manager to manage the day-to-day running of the Box Office, monitor sales targets and drive ticket sales across the Main House and Studio Theatre. The role works closely with the Marketing Manager and external ticketing agents to maximise sales, and collaborates with Technical and Front of House teams to support performances, hires, events and daily venue operations. Responsibilities include recruiting, training and managing the Box Office team, managing rotas and resources, administering membership and access schemes, maintaining the Spektrix ticketing system, overseeing sales reporting and financial procedures, supporting dynamic pricing and data analysis, managing relationships with external ticketing agents, and overseeing Stage Door and front desk duties. Candidates should have demonstrable experience managing a busy Box Office in a London arts environment, knowledge of computerised ticketing systems and CRM databases, experience recruiting and training staff, strong communication and customer service skills, knowledge of data protection, financial record keeping and cash handling, experience working with ticketing agents, and knowledge of Box Office health and safety procedures. Willingness to work evenings, weekends and public holidays is required. The role is 40 hours per week and reports to the General Manager.