Details.
Hype's 24/7 customer service team operates across three shifts: 5:00 to 13:30, 13:00 to 21:30, and 21:00 to 5:30. The role is fully on-site at the Place de la République offices in Paris, with a 37-hour working week and two consecutive weekdays off. Responsibilities include managing customer calls and emails, booking taxis according to customer needs, monitoring journeys, providing information on fares, routes and transport times, handling complaints, coordinating and assisting drivers, collaborating with internal teams, preparing and archiving invoices, tracking refunds, credits and payments, reporting anomalies, and updating tracking documents. The ideal candidate is adaptable, comfortable with digital tools, autonomous and rigorous, with strong writing, listening and communication skills. Customer service tools such as CRM or ticketing systems and English are a plus. Benefits include full reimbursement of the Navigo or Vélib subscription, full health insurance coverage for the employee and dependants, and RTT. Hype promotes diversity, professional equality and employment for disabled workers.