Details.
Join the Customer Advocacy Department in a full-time role within Provider Relations. Duties include answering calls promptly and professionally in a healthcare call center, scheduling customer and client appointments, responding to inquiries, handling and resolving customer complaints, producing weekly reports, and completing other tasks assigned by the manager. A college degree is preferred. Optical experience or insurance knowledge is a plus. Applicants should have strong written and verbal communication, time management, organizational, typing, active listening, multitasking, and attention to detail skills, along with proficiency in Microsoft Word and Excel.