Details.
The Visitor Experience Manager oversees the Museum's front-of-house, retail, and visitor-facing operations, including admissions, visitor flow, store activity, merchandising, cash handling, financial controls, security protocols, staffing, scheduling, training, and team performance. The role supervises Visitor Experience Associates and on-call staff, manages department-level budgets and operational reporting, supports programs and events, and ensures a welcoming, organized, safe, and mission-aligned visitor experience. Applicants should have four or more years of professional experience in retail, bookstore operations, or hospitality, direct experience supervising a team of five or more, and experience with ordering, inventory management, merchandising, point-of-sale systems, and departmental budgets. Experience with museums, cultural institutions, arts nonprofits, e-commerce platforms, access control, or emergency response is a plus or may be learned through training. Strong organizational, communication, leadership, computer, policy enforcement, and cultural competence skills are required. The position is located in San Francisco, is exempt, and pays $75,000 to $85,000 annually. Applicants must submit a resume and introductory letter to the Chief of Staff by September 1, 2026.