Details.
OutThink is seeking an ambitious Customer Success Manager to understand and manage customer needs, foster long-term business relationships, ensure customer success and achieve growth targets. Responsibilities include managing customer onboarding and ongoing support, maximising product adoption and utilisation, identifying upsell, cross-sell, renewal and growth opportunities, advising customers on their human risk maturity journey, guiding security awareness and phishing simulation campaigns, analysing human risk intelligence data, compiling reports for senior management, advocating for customers internally, collaborating with Product, Sales and Engineering, developing customer success processes, and maintaining account records and health scores in ChurnZero. The role requires account management or customer success experience, ideally in cybersecurity SaaS, knowledge of customer success processes and CRM software, a self-managing and proactive approach, a strong record of achievement, basic IT understanding, excellent collaboration, communication and negotiation skills, and a strong focus on customer success.