Details.
Based in Sydney, this role acts as a key retail lead within the flagship store, supporting daily floor operations and serving as a communication point between the store and Head Office. Responsibilities include supporting store operations, guiding and training the store team, delivering personalised luxury retail experiences, driving sales through relationship-led service, supporting VIC initiatives, maintaining product and store presentation standards, assisting with visual merchandising, and sharing retail trade data, client insights and floor observations. Requirements include a minimum of 3 years' experience in premium or luxury retail, demonstrated ability to drive sales through elevated relationship-led service, confident and professional leadership presence, strong product, styling and brand storytelling capability, attention to detail, reliability, autonomy during trade, and flexible availability of at least 3 days per week including weekends, evenings and key retail periods. The role reports to the Brand Manager and collaborates with marketing, online operations and product teams.