Details.
Join the Customer Advocacy Department in a full-time role within Provider Relations. Essential duties include answering calls timely and professionally in a healthcare call center, scheduling appointments for customers and clients, responding to customer inquiries, handling and resolving customer complaints, producing weekly reports, and completing other tasks assigned by the manager. A college degree is preferred. Optical experience or insurance knowledge is a plus. Candidates should have strong written and verbal communication, time management, organizational, typing, active listening, multitasking, and attention to detail skills, along with proficiency in Microsoft Word and Excel. General Vision Services is an equal opportunity employer that values diversity and does not discriminate on the basis of protected characteristics.