Details.
As the first point of contact for event guests, you ensure smooth operational processes in the banquet service department, provide resources for upcoming events, and actively support all banquet tasks from setup through follow-up. You ensure high guest satisfaction, provide comprehensive guest care, handle complaints, collaborate across departments, maintain inventory and furniture, and provide operational support in other F&B outlets when needed. The role requires completed training in hospitality or gastronomy, or equivalent training, initial leadership experience, charm, social skills, natural friendliness, innovative ideas, strong organisational skills, composure during busy periods, excellent communication skills in German and English, French is an advantage, an independent working style, flexibility and commitment. The position offers 60-100% employment, with the preferred workload to be agreed.