Details.
Provide level 2 technical support to customers by answering support calls and emails, troubleshooting technical problems, and resolving support requests. Responsibilities include developing documentation, guides, FAQs and technical briefs, researching and resolving technical issues, providing technical training, and conducting product testing and evaluation for quality assurance. The role also supports technical sales, marketing and product development. Applicants should have a relevant tertiary technical qualification, at least one year of experience across multiple IT departments and in a direct customer facing role, knowledge of IT hardware, networking, databases, software design, integrations and virtualisation technologies, strong problem solving and communication skills, technical writing experience, and the ability to collaborate across time zones. Benefits include on-the-job learning, exposure to experienced cloud industry professionals and varied systems and technologies, competitive pay, and flexible working options.