Details.
Includes a minimum 98% station-level uptime guarantee, 24/7 proactive monitoring and support, priority maintenance service, customized quarterly usage and performance reporting, a 50% refund of the annual service fee if the uptime guarantee is not met, remote issue resolution, technician dispatch within one business day when remote resolution is not possible, one preventative maintenance visit per year for DC fast chargers, priority commissioning and activation service for new equipment, and a one-business-day response time for most service issues requiring an on-site technician.