Details.
Gong cha is seeking highly motivated and experienced store leaders to take ownership of store operations, develop team members and support store growth. Experience in the fast food or beverage industry is preferred, and team lead experience is a minimum requirement. The role requires a passion for delivering high standards of products and services and a willingness to succeed. Gong cha offers ongoing training and development to help achieve career goals. Responsibilities include staff training, supervision and performance reviews, roster and attendance management, health and safety compliance, cash and sales management, stock control and ordering, store cleaning and maintenance, handling customer queries and complaints, preparing promotional materials and displays, liaising with regional and operations managers, managing day-to-day food and beverage operations within budget, maintaining customer service standards, establishing targets and procedures, and supporting franchisee staff training.