Details.
Bob's Containers is seeking an organized, self-motivated Customer Success Manager to oversee customer retention and enhance customer satisfaction. Duties include interacting with new and existing customers, answering emails and messages, directing the build team, communicating through Co-construct, scheduling meetings with customers and the build team, leading confirmation calls, managing customer build schedules, updating response templates, and ensuring customer satisfaction. Construction and customer service experience are a plus but not required. Strong verbal, written, presentation, organizational, multitasking, time-management, independent work, and teamwork skills are required.