Details.
Managed IT support for businesses using Macs and the wider Apple ecosystem. Includes unlimited remote and on-site support requests, proactive monitoring, patch management, security policy enforcement, vendor management, and a dedicated account engineer. Support covers Macs, iPhones, iPads, Apple TVs, Google Workspace, Microsoft 365, Slack, and Windows devices where needed. Premium urgent tickets have a first-response target of under 15 minutes, Professional plans have a 30-minute target, and on-site emergencies across London Zones 1-3 have a target of under 90 minutes.