Details.
Manage the reception area for The Harrington Residences and communicate with team members to maintain standards and attention to detail. Lead the delivery of luxury service to guests and support the reception team in exceeding guest expectations. The role covers serviced apartments across The Harrington Collection. Previous experience in a 5 star hotel or spa is an advantage, as is experience in the luxury market. Requirements include exceptional guest relations skills, ideally 3+ years of hospitality experience, flexibility to multitask and work shifts, proficiency in English, the ability to resolve client queries, experience using a PMS such as Guestline, MS Office skills, initiative, attention to detail, teamwork and problem solving. A second language, particularly French or German, is preferred. Applicants must be educated to degree level, eligible to work in the UK and based in London.