Details.
Attend to client enquiries through emails, phone calls, walk-ins and Instagram direct messages, providing smooth pre-sales and post-sales customer service. Pack and check cakes against invoices, arrange cakes for delivery, manage customer service recovery issues, arrange driver delivery routes, conduct stock takes and inventory checks, manage online platform stocks, process online orders, and prepare daily and monthly reports. Benefits include CPF, annual leave, medical coverage, lifestyle coverage, meal allowance, annual performance bonus, birthday perks and staff discount. Requirements include excellent written and spoken communication skills, enthusiasm for growing with the brand, a passion for excellence, the ability to build client relationships and understand their needs, responsibility, commitment, and the ability to work proactively and independently. Working days are Monday off, Tuesday to Saturday from 9am to 6pm, with alternate Sunday work from home from 4pm to 6pm.