Customer Service Manager

Details.

A2B Tax is seeking a Customer Service Manager to oversee and enhance client service operations, lead a small team, handle escalated client matters and coordinate between customer service and accounting teams. Responsibilities include managing and developing the customer service team, resolving complex client concerns, coordinating responses to account and tax enquiries, monitoring service performance and feedback, maintaining CRM records, developing internal processes, training and coaching staff, and contributing to service improvement initiatives. Applicants should have proven customer service leadership experience, ideally in accounting, financial services or a B2B environment, strong communication and problem-solving skills, experience working with professional service teams, proficiency in CRM systems and Microsoft Office, and the ability to manage sensitive client data and multiple priorities. A degree in Business Administration, Accounting or a related field is preferred. The role offers 28 days paid annual leave, a supportive collaborative environment, training and professional development, exposure to varied industries and client types, and annual team-building and employee appreciation initiatives.