Details.
Waterloo Greenway and Live Nation are seeking a Box Office Manager to manage day to day box office and ticketing operations for Moody Amphitheater at Waterloo Park. Responsibilities include overseeing performance, rental, special event, and community programming box office operations; building and maintaining ticketed events using Ticketmaster software; supervising box office staff; monitoring ticket sales; coordinating event setup and ticketing needs with internal and external partners; maintaining point of sale equipment; ensuring ADA compliant ticketing practices; resolving escalated customer service issues; managing supplies and equipment; reviewing and dynamically pricing events; and supporting relationships with city and community partners. Candidates should have 3 to 5 years of box office management or representative experience, knowledge of Ticketmaster Host, Archtics, TM One, and Account Manager software, strong customer service, communication, leadership, organization, problem solving, accounting, and cash management skills, and the ability to work day, evening, and weekend hours. A bachelor's degree or comparable work experience and working knowledge of Microsoft Office are required. The role offers competitive compensation dependent on experience, medical, vision, dental, and life insurance, generous paid time off, vacation and sick leave, and an IRA with organizational match.